Refund policy
Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy as outlined below.
Refund Eligibility
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Refund requests must be made within 14 days of the delivery date.
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Items must be unused, unopened, and in the same condition that you received them.
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Products must be returned in their original packaging.
Damage & Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you receive the wrong item, contact us immediately at Dreamchaserstcg@gmail.com so we can evaluate the issue and make it right.
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Claims for damaged or incorrect items must be made within 48 hours of delivery.
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We may ask for photos of the item and packaging to help us resolve the issue quickly.
Non-Refundable Items
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Any item that has been opened or used.
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Items returned more than 14 days after delivery.
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Digital products or downloadable content (if applicable).
How to Request a Refund
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Email us at Dreamchaserstcg@gmail.com with your order number and reason for return.
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Once approved, we will provide return instructions.
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You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
Need Help?
If you have any questions about your order or our refund policy, please contact us at Dreamchaserstcg@gmail.com.